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4Cs Blog: Happy Employees = Happy Customers


Get Your Workers Engaged and Keep Them Engaged

Getting your employees to engage in their jobs and in the success of the business is one thing – keeping them engaged is another. Employees that are not happy with their jobs are not productive. They will quickly leave for a new job as soon as possible. That is why you, as the business owner, have to take action and find out what issues they might have -- and address them.

Fixing the problems is a way of letting your employees know that you value their opinions. It gets them engaged in their jobs and in the success of your business. You can start the engagement process with the use of a survey. Employee satisfaction surveys use various questions to dig deeper within each worker and find out any possible issues. The employee satisfaction survey questions can consist of multiple choice answers, or even open-ended answers, providing your employees with a place to describe in their own words any issues they have.

Once you have the completed surveys in hand, you can evaluate them and figure out where you can make changes. It is essential that you do your best to make necessary and feasible changes. This lets your employees know that they actually matter to you, that you take their thoughts seriously, and that you want to make things better. Here at Insightlink Communications, we can help you get to the bottom of disengaged employees and help you create a better working environment.

 

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Satisfaction Surveys Are Here to Stay

Businesses across the country have been utilizing employee satisfaction surveys for years to gauge the overall happiness of their workers. Surveys have long provided workers with a place to share their grievances about their jobs, as well as their satisfaction. Surveys have given workers a chance to vent under anonymous conditions, which give them the freedom to speak their minds without fear of repercussions.

However, some believe that the use of employee surveys may eventually end, thanks to technology. In today’s technological world, employees can voice their opinions through a myriad of resources, such as social media and email. While these avenues are not necessarily anonymous – unless a worker has more than one account under different names – they do provide a fast and easy way to get points across.

These avenues also work in reverse – with a quick email, an employer can let the entire staff know that they are doing a good job. The fact remains that no matter how much technology provides instant gratification, there is still a place for employee surveys. These surveys are more than just simple, open-ended questions. These surveys utilize questions that are complex and worded in such a manner as to reveal the truth. These surveys seek more than just a yes or no answer – they seek in-depth answers; the kind of answers that provide employers with detailed knowledge about overall satisfaction rates.

You simply cannot find those kind of answers in a Facebook post or a mass email. Contact Insightlink Communications, today, to learn more about the value of employee surveys in the workplace.  

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A Satisfaction Survey is Only the First Step

A Satisfaction Survey is Only the First Step Asking your employees to submit an employee satisfaction survey is a great first step toward improving overall engagement. You want your employees to be engaged – you want them to care about their jobs, to care about the success of the business, and to feel like a part of the success. However, a survey is only that – a survey.

It is the first step in what should be many steps toward improving engagement. If you only have your workers take the survey, and then do nothing with the results, you will not see any improvements in engagement. Your workers will probably have no issue with taking the survey. It will give them a chance to vent about their frustrations with their jobs, as well as a chance to praise the areas where they are satisfied. If they take the survey and do not see that you are making any changes, they will be less engaged, because they will feel as if their opinions do not matter. That is why you must take action after having your workers take a satisfaction survey.

You have to implement changes where possible. When changes are going to be made, you need to inform your employees about the changes and explain the reasoning. When workers request changes that you cannot feasibly make, you need to take the time to explain why – they may not like your reasoning, but they will respect you for being forthright. Show your employees that you value their opinions, and take them seriously, by not only having them take surveys, but also by using those survey results to improve the overall operations of your business.  

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Improve Retention with an Employee Morale Survey

In today’s struggling economy, there is no shortage of people needing a job. That makes it pretty easy for a business owner to find employees. However, retaining those employees – keeping them on staff for the long haul – is another story.

Statistics have shown that about one out of every five new employees will leave their job within the first year. When employees leave, that leaves you – the business owner – struggling to fill the vacant position. Hiring yet another new employee involves all the necessary paperwork and training, all over again. Instead of facing the prospect of having to constantly hire new workers to replace those that leave, focus your efforts on keeping the workers you have.

One way to improve retention is with an employee morale survey. This type of survey can be given at various intervals over the course of a worker’s employment. For instance, you could give an employee a survey at the start of their employment to find out about any areas of weakness in the hiring and training process. Then, you could give another survey a few months later to find out how the employee feels about overall operations.

These types of surveys keep you in touch with your workers and help you to understand any areas of concern. Insightlink Communications is an expert in the area of employee surveys. We offer various types of surveys to help you get to the bottom of high turnover rates and to assist you in improving retention. Contact us today to learn more about the benefits of our surveys.  

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How to Keep Your Employees Happy and Engaged

How to Keep Your Employees Happy and Engaged

Boosting the engagement of disengaged employees has been a priority of businesses across the country for years. Employers understand the value of keeping employees engaged in their jobs and the companies for which they work. It really is simple – employees that care are employees that produce. Insightlink Communications offers various types of surveys to help employers determine where changes need to be made. Making those changes, though – that falls on the shoulders of the employer. Here are some tips to help your company keep its employees happy and engaged.

  • Be an open door. Your employees need to know that you want to hear what they have to say. Make sure that you present a listening, encouraging attitude to your employees. Let them know that you want to hear their thoughts, that you want them to feel comfortable coming to you with concerns. Then, when they do, listen to what they say and try to make necessary changes.
  • Foster relationships between all of your employees, including management. It can be difficult for entry-level employees to feel comfortable voicing concerns with upper management. It is your job to make sure that everyone in your company understands that, when it comes to concerns, everyone is on equal ground. Instead of insisting that your employees follow a particular chain of command for problems, give them a more free approach. Let them go to the person they feel will be most helpful.
  • Make sure that any implemented changes are explained to all employees – and enforced. Your employees need to know that when something changes, especially for the better, that the changes are permanent.
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Understanding the Value of Employee Surveys

When it is time to evaluate the current operations of your company, the first step to do that is through seeking the opinions of your employees. The employee surveys offered by Insightlink Communications are the perfect tool for gaining valuable insight into the minds of your employees. Once you have that insight, you can determine the areas in which things need to change.

To start on the process of ensuring the overall happiness of your employees and, therefore, the overall success of your company, begin with an employee survey. Our surveys offer a variety of questions that seek honest answers from employees. Once the surveys are complete, we will analyze the answers and create a report for you. It is with this report that you can see areas of change. You can pinpoint areas where employees are dissatisfied. Perhaps they are not happy with the benefits you offer or the rate of pay. Perhaps they feel like the working environment is cold, rather than warm and welcoming. Perhaps they are perfectly satisfied with their jobs.

Whatever the answers may be, Insightlink Communications can help you find them. Implementing changes takes time – your employees know that. However, they also know that, once they complete the surveys, change will soon be on the way. That is why it is imperative that you, as the employer, take the survey results seriously and make necessary changes as soon as possible. Your employees deserve to work for a company that gives their needs priority – and you deserve to have happy, productive employees on your side.  

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The Value of Employee Surveys

The value of employee surveys is almost immeasurable. Knowing the overall satisfaction rate of your employees will not only help you become a better boss, it will help the success of your business. Through an anonymous survey, you can give your employees the chance to speak their minds and tell the truth about how they feel about their jobs. With this information in hand, you can find areas of weakness in your business -- and make them stronger.

Let’s face it – the chances of your workers coming to you and telling you their concerns are slim. They may be afraid of losing their jobs, or they may be afraid that you will make their jobs more difficult. So, they will keep their issues locked up inside – until they find a better job and leave your business for good. You do not want to be known as an employer that cannot keep good help on staff. You want to be known as an employer that cares about your workers.

You want to be the employer that everyone wants to work for and that no one ever leaves. Insightlink Communications can help you achieve this with our employee surveys. You can give your employees our surveys and find out how happy or unhappy they are with their jobs. Then, you can make whatever changes you deem necessary to make them happier. Happy employees are productive employees – and productivity improves your bottom line. Contact us today to learn more about how helpful our surveys can be to the overall success of your business.  

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Use an Employee Satisfaction Survey to Evaluate Employees

As a business owner, it is important for you to evaluate your overall operations on a regular basis. You need to evaluate everything, from office procedures, to employee satisfaction. Evaluating all aspects of your business, including your workers, will help give you a well-rounded picture of your business. It will help you determine areas that need improvement and areas that are just fine the way they are right now.

An employee satisfaction survey from Insightlink Communications is the ideal way to evaluate your employees and their overall satisfaction rate. You may not realize what an impact employee satisfaction has on your business – but it has a huge impact. When your employees are not happy with their jobs, they will actively look for other work. As soon as they find something better, they will leave you without notice.

This means that you will be forced to find someone else qualified to do the job, train that person, and start all over again. If you do not make any changes to keep your workers happy, this new person will eventually leave your business, too. It can become a never-ending cycle of employees quitting, and you hiring new employees. With a satisfaction survey, you can pinpoint areas in which your workers are not satisfied.

Once you know which areas need improvement, you can start making changes. The changes will help keep your workers happy and keep them content with staying at their jobs. It is a win-win situation for everyone – you have happy, committed workers, and your employees have a job that they love. Contact us today to learn more about our surveys.  

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Disengaged Employees Affect Your Business Success

As you go through the day-to-day operations of running your business, you may find yourself overlooking one important aspect – your employees. The overall satisfaction of your employees has a direct impact on the success of your business. Think of it like this – if you are spending more time training new employees because you cannot keep employees on staff, then that is time taken away from the operation of your business.

You will not have time to focus on improving the operation of your business, so you will not be able to make changes to keep your employees happy. Then, the next round of employees will quit, and you will be back to square one. Disengaged employees can have a huge effect on the overall success of your business, so it is up to you to make sure your workers are happy. You can find out the satisfaction rate of your employees through the use of our employee surveys.

Our surveys will give your workers a chance to reveal how they feel about their jobs. They will not have to worry about upsetting you, because they will be taking an anonymous survey. You can find out which areas of operations need improvement, and which areas are making your workers happy. These are answers you need to help you ensure the success of your business. Once you make the necessary changes, you can start focusing on your business, again, instead of having to train new employees. Contact us today to learn more about our employee surveys, so you can start making needed changes.  

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Why You Should Offer an Employee Morale Survey

As a business owner, you have a lot on your shoulders. You have to make sure that you follow all rules and regulations when it comes to the operation of your business. You also have to make sure that you keep your employees happy. Unhappy employees are not productive employees. When your employees are not happy with their jobs, they will leave just as soon as they get a chance. You want your employees to stay with your company as long as possible.

Employees that are happy are employees that care, and they will stay with your company. So, how do you find out if your employees are happy, and how do you keep them happy? The answer is with an employee morale survey. Here at Insightlink Communications, we specialize in creating morale surveys for companies to give to their employees. These surveys use a series of questions to find out how your workers feel about their jobs.

If they are unhappy, the survey will uncover the reasons why. If they are happy, the survey will find out what makes them happy. Once you know why they are unhappy or happy, you can start implementing changes to ensure that ALL of your employees feel the same – happy and satisfied with their jobs. Productivity will improve, and your bottom line will feel the effects. Contact us today to learn more about our morale surveys and find out how you can arrange to have your employees take one of our helpful, revealing surveys – your business depends on the happiness and satisfaction of your workers.  

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About

Insightlink Communications are experts in employee survey design, data collection and analysis. Since 2001 we've helped companies of all sizes measure and improve their employee satisfaction and engagement.



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HR ToolKit Guide to Employee Surveys
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