4Cs Blog: Happy Employees = Happy Customers
Employee Disengagement: The Signs, Sources and Solutions
There is little doubt that disengaged employees cost their employers a lot of money. These costs can come in many forms, including higher turnover, lower productivity, poor performance and higher customer dissatisfaction. In our Loyalty Matrix, we characterize these employees as “Dissatisfied Compromisers” and they often represent at least one-in-four employees.
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