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4Cs Blog: Happy Employees = Happy Customers


4 Small Things That Make a Big Difference in Employee Satisfaction

When your employees are happy, it results in your customers also feeling happy when they interact with your business. Employee satisfaction translates to better customer service, productivity, quality work and ultimately higher sales. You may be tempted to "think big" to maximize employee satisfaction, but the truth is, it's the little things that go a long way. These are the things that are often neglected. Here are four things you can do for your employees to boost their morale: 

1. Facilitate a Sense of Autonomy 

According to a Gallup poll, what employees care most about is having freedom from micromanagement. Although many employers think employee morale is solely tied to salary, the truth is, fostering a sense of autonomy in employees may achieve better results at less of a cost. Allowing employees to manage their own time and complete tasks with minimal oversight makes them feel more motivated to achieve. 

2. Alleviate Commuting Stress

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Employee Engagement: The Challenge That Will Not Go Away

 

What does employee engagement look like at your organization? And more importantly, what is the primary reason to invest in it?

Research shows that it is worth investing in because employee engagement levels are interwoven with business outcomes. Simply put, the most important reason is because it relates directly to your employee’s willingness and ability to help you succeed.

As for what it looks like at your organization, that is a big question and difficult to answer because you can’t ask an employee if they are engaged. What does that question even mean exactly- are you engaged? Being engaged is a combination of several different attributes, that sweet spot where employees love where they work, what they do and are proud to work for you and feel they are getting something back from you that makes it all worthwhile. Engaged employees are your best employees, productive and willing to go above and beyond. If you have lots of them, you are lucky because that is what most of us are shooting for but have difficulty obtaining. We know it is important, yet the truth is most of us really have no idea what employees think or want. So, if turnover or morale is a problem for you, it might be time to get to the bottom about what is going on.

 

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The Rise of Remote Working: Top Global Industries Leading the Way

 More business owners are swapping rigid 9-5 schedules and traditional office environments in favour of flexible space and remote working as an option for saving costs, retaining employees and encouraging a healthy work-life balance. With this in mind, Instant Offices investigates what industries are leading the way for remote working and how to overcome the typical challenges of managing a remote team.

A 2016 study conducted by Vodafone involving 8,000 global employees and employers found that three-quarters of companies worldwide have already switched to flexible working options. 61% believe that it had increased the company’s profits and 83% reported a boost in productivity. Additionally, numerous studies suggest that workers would choose flexible working over a pay rise, indicating that more people are interested in a better work-life balance and a schedule that fits their agenda.

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7 Tips to Create a Workplace That Will Appeal to Millennials

Millennials currently represent the largest and most distinctive generation in our workforce, with expectations and values that are significantly different from past generations. By 2025, these innovative and tech-savvy workers are expected to comprise more than 75% of the entire workforce. These rising numbers, coupled with the knowledge that nearly 60% of millennials remain perpetually open to new job opportunities, signal an immediate need for organizations to deliver a millennial-friendly workplace culture.

A recent Deloitte Millennial Survey revealed that millennials are now more open to the idea of staying with an employer more than five years, if given the right opportunities. With annual churn rates reaching nearly $30.5 billion in the U.S., organizations have a fiscal responsibility to engage their workforce. So, what strategies can you implement to ensure retention and a millennial-friendly workplace? 

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Giving Your Employees Space Will Boost Employee Engagement

Lots of managers contact their staff members outside business hours and 28.57 % expect to get responses with three hours, according to a survey conducted by Challenger, Gray & Christmas. Bothering employees outside business hours may feel necessary. However, doing so will be detrimental to employee engagement. In the digital age, it’s all too easy to text or email staff members when they are trying to enjoy some downtime at home. When you avoid contacting your employees off the clock, they’ll be less prone to burnout, will be at lower risk of developing mental health issues and illnesses and will feel more respected.

 

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How to Increase Employee Engagement by Going Green

Recent studies have shown that workers are more likely to be engaged and productive when working for an eco-friendly company. In fact, 51% of Americans would not work for a company that doesn’t have strong commitments to environmental or social causes. Perhaps one of the reasons for this is that people are starting to become aware of how serious climate change is, especially when you consider the fact that America alone produces over 5 billion tons of carbon emissions every day. Employees these days don’t just work for the paycheck, but they also want to feel part of a cause. Here’s how you can increase employee engagement by going green:

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Creating an Alluring Company Culture for Your Retail Business

Developing a culture for your company is one of the best things you can do to help your business be successful. Company culture is an important part of your brand identity. Plan your culture well and you set the stage for making advocates out of your employees. It also helps you attract and retain talent overall. Your company culture is part of what makes your company special. 

Technology companies like Google are famous for offering really unique perks to their employees, like an in-house arcade, free food, cooking classes, on-site gym, massage therapists and shuttles to work – but they are not alone. Many startups are starting to follow suit with their own selection of perks, like unlimited vacation time. These identifiers help illustrate what the company values and in turn, its culture.

 

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Ways to Guarantee a Meaningful Employee Engagement Survey

Get Senior Management "buy-in"

It's critical to get management on board for any employee survey. If not, the risk is that nothing will be done with the results and employees will feel cheated; after all if they they were asked for their opinions and nothing changes, then what was the point? That feeling of being ignored is worse than not doing a survey in the first place. There's a tremendous amount of data on how organizations with high levels of employee engagement and satisfaction outperform their competitors financially, so there is a huge incentive for senior management to consider assessing the level of engagement in their own employees. 

Can’t convince your senior management to do a survey? Maybe they don’t realize that your employees’ ideas can result in cost savings and can improve your bottom line.

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How to Recognize the Signs Before You’re Burned Out

According to a WHO questionnaire, around 27 working days are lost per year by US workers suffering from depression, nine of them because of sick days or other time taken out of work, and another 18 reflecting lost productivity.

Following these recent statistics, Ciara Morrison, Head of HR and Talent at Instant Offices identifies the early signs of Burnout and how to effectively avoid hitting rock bottom: 
If your work and family life are consistently stressful, you’re almost certainly at risk of burnout. Most people only realise that they are truly burnt out when it’s too late and then they need to work towards eliminating the symptoms, often while still having to deal with the stresses that caused it in the first place. 
But by keeping an eye out for warning signs can help you make changes proactively, making it easier to prevent burnout, while you still have the will and motivation to make the changes required.

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4 Perks to Look for at Your Next Job

More than ever, workers are looking for perks and benefits of a new workplace beyond just the number on their paycheck. As the ability to change jobs and careers increases, employers are doing more to compete for better workers. The next time you're on the hunt for a new place to work, look for these four things at your new office. 

Corporate Culture 

It's more than a buzzword in 2018. Corporate culture matters so much to young workers that a survey found most of them would give up $7,600 in annual salary to work in an environment with a better corporate culture. But what does that mean exactly? It depends on who you ask but many workers look for companies with aligned social values such as a commitment to sustainability or contribution. Companies are making it known what they stand for and what they can offer to their employees as a result, so finding the right place to work under this category is easier now than ever.  

 

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About

Insightlink Communications are experts in employee survey design, data collection and analysis. Since 2001 we've helped companies of all sizes measure and improve their employee satisfaction and engagement.



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