4Cs Blog: Happy Employees = Happy Customers
How Does Your Customer Service Stand Out?
When it comes to customer service, how does your small business stand out from the pack? From handwritten thank you notes to remembering little life details, MyCorporation blog chatted with 25 experts about the strategies they use to keep loyal customers and continue bringing in new ones for their business. We know that employee engagement and good customer service go hand-in-hand, but good ideas like these are key to keeping your best customers and keeping them coming back.Read full post
Keeping Remote Employees Engaged with Collaboration Tech
Remote working is increasingly on the rise as emerging technology enables employees to have more autonomy and customize their work experience. However, managing remote employees and keeping them engaged through long-distance meetings can be a challenge that requires the right tools that enable you to lead with confidence. Powerful remote meetings are crucial to the success of teams that have a mix of in-office and remote employees, contractors and partners. Fortunately, several collaboration tools on the market today are great at bringing professionals together in an online environment.
VoIP Conferencing Platforms
Effective video conferencing can help you deliver an effective remote meeting experience with features that boost employee interaction. One of the best platforms is ezTalks Cloud Meeting, which gives users HD video, screen-sharing, VoIP audio conferencing and a whiteboard for portraying concepts and adding annotations. Best of all, it comes with a mobile app participants can use on any mobile device. This makes the meeting even more flexible for remote employees, who can tune in from virtually anywhere.
Zoho Meeting is another conferencing platform for hosting online meetings. Video conferencing, meeting scheduling, screen sharing, chat collaboration and meeting reports all take place within your browser. Hence, there’s no need to ask employees to install software on their systems.
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How to Preserve a Positive Company Culture as You Scale Your Business
Having a strong and appropriate company culture can give you a big competitive advantage. It helps improve efficiency, and it makes it easier to recruit the right people to make your company grow.
But culture is tricky. It develops on its own, yet with guidance, it can be steered in one direction or another.
4 Business Improvement Tips to Reduce Stress in the Workplace
Stressed-out employees aren't productive workers. For that reason alone, on top of the interpersonal benefits, companies should always be working to reduce stress in the workplace.
The key is for HR and management to sit down and discuss this issue on an ongoing basis. By continually assessing and monitoring progress, business improvement strategies can be instituted to keep things running more smoothly. The following four tips will help any organization start to destress.
1. Set Clear Expectations
Few things are as frustrating as moving goalposts. When managers change expectations or — even more infuriatingly — deadlines, it not only makes that specific project more difficult to complete, but also leaves employees swimming in uncertainty about the future.
Many psychological studies indicate this type of management is highly unnerving for employees.Read full post
Can You Be a Friend and Still Be The Boss?
While it’s essential to build solid bonds with your team, defining areas of respect, authority and productivity can be challenging when navigating the line between boss and friend. Instant Offices looks into the implications and shares some tips on how to be a boss and a friend.
The idea of friendship applies as much to our personal lives as it does to our professional ones. In fact, Maslow’s hierarchy of needs places a sense of belonging right up there with some of our most basic human needs. Studies conducted by Gallup, show having friends in the workplace makes you more engaged and happy, and that companies enjoy higher profitability and customer loyalty when friendships among colleagues are common. But how do you navigate the fine line of being a friend who also has to set boundaries as a boss?
3 Ways To Enhance Job Satisfaction Beyond Giving Your Employees A Raise
This year, a majority of private U.S. companies have or plan to give out raises averaging 4.3 percent to their best and brightest employees, according to PricewaterhouseCoopers. But not all companies are in a position to reward employees with monetary incentives this year, which, of course, could have an impact on employee retention.
However, there are some job perks that will make some consider working for less. In fact, more than 4 in 5 workers say they're willing to work for less if their employers offer some other form of compelling non-financial incentives, including long-term job security, flexible office hours and a management structure that emphasizes mentorship and a better career trajectory.
Here are three ways to boost employee job satisfaction beyond giving out raises.
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How To Ask For A Raise
Women work for free for more than two months of the year because of the gender pay gap. To help women fight for equal pay on International Women’s Day, we want to provide some support and advice.
Asking for a raise can take you completely out of your comfort zone but in today’s economic climate if you don’t ask you often don’t get what you think you are worth. Here are some tips on getting that raise you feel you deserve from Instant Offices:
How often should you expect a raise?
Preparation and planning
The 5 Best Cities For Employee Retreats
Employee retreats can be really useful in building rapport and strengthening workplace relationships. The best locations should have a combination of excellent business facilities, working spaces, and a good choice of activities and sights to see. We’ve taken a look at the five best cities where you can take your employees on a rewarding corporate retreat:
What Is An Agile Working Environment
Agile working creates an efficient business environment by giving employees the freedom and flexibility to work in different areas of an office, or remotely via hot-desking, when and how they choose. With less constraints and more flexibility, the focus is more about performance and quality and less about where tasks are undertaken. Instant Offices have taken a closer look into Agile Working:
What is Agile Working?
3 Ways to Promote an Engaging Company Culture With a Virtual Workforce
One quarter of today's workforce is now virtual, recent Bureau of Labor Statistics data shows. In 2015, 24 percent of employed Americans did some or all of their work from home. The numbers are even higher in some professions, with 38 percent of workers in business, management and financial operations doing some of their work from home and 35 percent of workers in professional and related occupations working from home.
This trend presents companies with the challenge of keeping virtual workers engaged. Only 30 percent of fully remote employees are engaged with their jobs, compared to 33 percent of all employees, placing them among the least engaged of all workers, a Gallup poll reports. Here are three strategies business leaders and HR departments can use to help build a strong company culture that keeps virtual workers engaged.
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AboutInsightlink Communications are experts in employee survey design, data collection and analysis. Since 2001 we've helped companies of all sizes measure and improve their employee satisfaction and engagement.
4Cs Blog Home
The Rise of Remote Working: Top Global Industries Leading the Way
7 Tips to Create a Workplace That Will Appeal to Millennials
Giving Your Employees Space Will Boost Employee Engagement
How to Increase Employee Engagement by Going Green
Creating an Alluring Company Culture for Your Retail Business
Employee Surveys (67)
HR Practices (23)
HR Technology (1)
Performance Reviews (2)
Work/Life Balance (16)
Engaged Employees Blog
HR ToolKit Guide to Employee Surveys
Good info on how to write surveys
Makes 360 assessment surveys easy.
HR & Skills Development Canada
Canadian Labour Market Information
Labour Market Activites
Society for Human Resources Management
Human Resources Professionals Association
Harvard Business Review
Essential Information for Leaders