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4Cs Blog: Happy Employees = Happy Customers

(Showing all posts labeled Employee Surveys)



5 Ways the Cloud Improves Employee Satisfaction

Your work environment and all of its processes are constantly evolving depending on your industry and emerging innovations. For a few years now, cloud computing has been at the forefront of all those changes, allowing businesses to adapt more quickly and to help their employees thrive. Cloud tech is known for its flexibility, reliability, and ever-growing security. Naturally, brands of all shapes and sizes are doing their best to maximize its use across the board.

However, most companies don’t see beyond the perks that aid the processes themselves, so they delay introducing newer solutions or more advanced tools and protocols. In reality, the cloud primarily benefits the people that use it every day: your employees. The crucial element here is that it’s not enough to just have some cloud solution available, but to actually put it to use properly and strategically.
 
Understanding the impact cloud technology can have on your teams might serve as the perfect inspiration for implementing more versatile cloud-based options. Here, we’ll tackle a few of the most notable benefits you can expect your employees to experience as soon as you start using your cloud solution to its full potential.
 
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5 Reasons Why DIY Employee Surveys Are Bad Practice

  I recently came across an article on Vox.com with an intriguing headline.

Jeff Bezos says 94% of Amazon workers would recommend their job to a friend.

Bullshit, I thought. In over 20 years of surveying employees on their job satisfaction we have never, ever encountered a score anywhere close to that high for that particular question. How on earth could Amazon then? Turns out it's not so rosy as it might appear. The number comes from an internal survey of employees, and Amazon, like many companies these days have decided to conduct the survey themselves in-house. The article goes on to explain it:

Amazon CEO Jeff Bezos recently said warehouse employees like working for his company so much that “94% say they would recommend Amazon to a friend as a place to work.” But some of his own employees aren’t buying that statistic.

The 94 percent number was gleaned from an employee survey program at Amazon called Connections, which asks Amazon employees to answer a single question each day before they can start working on their company computer or their warehouse workstation. Bezos cited the stat in mid-April in his final letter to shareholders as Amazon’s CEO.

But in interviews with Recode over the past two weeks, a half-dozen Amazon employees and managers, two of whom are familiar with the inner workings of the Connections program, said that many Amazon employees have widespread concerns about the Connections program and the accuracy of its data and insights.

There's a simple explanantion why Amazon employees have concerns. If this survey is being conducted by in-house HR, then it's not anonymous. And if workers believe they are being tracked and their responses are monitored by HR they simply will not be honest. As I wrote in a LinkedIn post a few years ago, anonymity is critical for the success of any  kind of employee feedback system. That's still true today, even with the proliferation of DIY survey tools out there, using a trusted 3rd party to conduct your employee survey is the only way to guarantee that you are getting accurate data.

 

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The 4Cs Action Planning Workbook: How to Turn Your Employee Survey Results Into Lasting Change

"SOCQ" It to Your Action Planning

employee survey action planning book

Implementing an effective action plan after conducting an employee survey is the essential next step for a number of reasons. First and foremost, making improvements to your work environment and helping knock down barriers to your employees’ success should be the reason you did the survey in the first place. Equally important, asking your employees to share their thoughts and opinions through a survey and then ignoring the results is actually worse than not doing a survey in the first place and damage employee’s trust and confidence in the organization.
 
So what does a great action plan look like? We know from experience that there is no “one-size-fits- all” approach and flexibility is key. In some organizations, strategic planning is very “top down” while in others it is very decentralized. Survey action planning should work the same as other similar processes in your organization. Also, some groups require the structure of a formal planning process while other groups may be equally effective using a more informal approach.

 

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The 5 Questions You Need To Ask In Your Employee Survey

If you are doing any kind of employee survey, these are the critical questions you need to ask. More importantly, these are the target scores you should be aiming for. If you are close to or above the target scores below, congratulations, you have a highly engaged workforce with outstanding levels of overall satisfaction. You’re doing really well.

If, on the other hand, you’re below the average scores, then it’s almost certain that you have an engagement problem that’s affecting your organization’s productivity, customer service, turnover rates and, ultimately, your bottom line.

So how would your organization score on these 5 questions?

  • How much do you agree or disagree that the work you do is enjoyable?
  • How satisfied are you with the level of reward and recognition at your organization?
  • How satisfied are you with acknowledgement of your work by others at your organization?
  • How satisfied are you with your opportunity to make suggestions and be involved in your work?
  • How satisfied are you with your ongoing opportunities to learn new skills and grow?
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What is the ROI from employee engagement?

We often hear from new HR managers who are enthusiastic about the opportunity to implement employee engagement survey programs in their organizations but have a hard time convincing senior management of the value they can bring vs. the cost of conducting surveys and doing the necessary follow-up to bring about change. HR is often on the losing side of the conversation and that's a real shame.

It's a ridiculously short-sighted management decision to ignore the potential benefits of measuring and increasing engagement and we'd like to show you why.

Here's a round-up of some of the statistics from studies conducted around the globe. The truth is, employee engagement programs should NOT be considered an unnecessary or frivolous expense. They are, in fact, an investment. And if done right, they are an investment with very healthy returns. 

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Top Reasons You Have a Turnover Headache

High turnover is a symptom your employees are struggling. Exactly what they are struggling with may be apparent or it may be a complete mystery. Either way, in order to even begin to address turnover, you have to know what is causing employees to leave.


The top 7 reasons that are most commonly identified in our employee research are:

1. Employees have more work than they can manage. They are simply worked to the bone.

2. Some employees are treated better than others. When one employee is allowed to work from home one day a week and no one else is, resentment is inevitable.

3. Employees don't usually work just for the money, but they do care they are being paid fairly. If they aren't, they will leave if a better opportunity comes along.

4. Work culture is strongly correlated with employee engagement and happiness, and research has proven over and over that employees don't work well in toxic cultures.

5. A bad boss drives good people away. People today expect to have a great manager.

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How Employee Surveys Can Predict Your Turnover Rate

Can An Employee Survey Predict Your Turnover?

With the right questions and the right analysis, absolutely yes. Insightlink's Loyalty Matrix reporting can show you. 

Knowing how many of your employees are likely to quit in near future (and what is causing their unhapiness with the job) can be an invaluable tool in helping to reduce expensive employee turover. 

Using our Loyalty Matrix analysis we can segment your employee population into four distinct groups. 

Take a short demo survey here to learn how.

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What Are The Main Drivers Of Job Satisfaction In The U.S.?

AKA What Makes American Workers Happy?

Each year since 2001 we have conducted an annual survey of the American and Canadian workforce. In total, we have collected employee satisfaction data from more than 30,000 workers across many industries. From this very large sample we run a drivers analysis to find out exactly what it is that motivates employees and leads to higher levels of job satisfaction.  Here are the results:

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Traditional Employee Surveys are Still the Gold Standard

When it comes to employee surveys, a common question from prospective clients is ‘How often should I survey my employees?’ It used to be organizations relied on an annual employee survey to collect feedback but in our world today, big data platforms embrace micro-surveys on every topic imaginable including where bet we work. Ever since employee engagement became a buzzword, employee surveys have moved from being an annual event to a sometimes weekly and even daily event.. Do we ever get tired of surveys? You bet we do!

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Yes, Anonymity is VERY Important for Employee Surveys

One of the most common questions we get at Insightlink when talking with prospective clients is: "How do you guarantee anonymity for our employees?". We have a well-defined policy for doing that and we take that responsibility very, very seriously. You might think that every company would take the anonymity of employee surveys just as seriously as we do (and trust us, employees certainly do) but recent experience would suggest otherwise. Our Operations VP just published a LinkedIN article on the topic here. It's well worth a read.

DIY survey tools have opened up a whole new world when it comes to survey technology, but the one thing they cannot do is protect a person's identity the way a 3rd party provider can. If HR and management have the keys to the survey, then they can access every response and know exactly who said what. Your employees are not stupid. They know that. And if they know that, they won't be 100% honest. 

Do yourself a favor. A 3rd party provider may cost a bit more than doing it yourself in-house, but the benefits of expertise and the critical requirement of anonymity is well worth the few extra dollars you might pay.

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About

Insightlink Communications are experts in employee survey design, data collection and analysis. Since 2001 we've helped companies of all sizes measure and improve their employee satisfaction and engagement.



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Advancement (1)

Commitment (9)

Communication (11)

Compensation (12)

Culture (60)

Employee Surveys (77)

Engagement (84)

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Management (38)

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Mission/Vision/Values (3)

Motivation (35)

Performance Reviews (2)

Recognition (15)

Training (8)

Work/Life Balance (27)

Favorite Links


Engaged Employees Blog

HR ToolKit Guide to Employee Surveys
Good info on how to write surveys

Insightlink 360
Makes 360 assessment surveys easy.